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Grievance Procedures

Hawthorn University seeks to provide a positive learning experience for all students and offers many resources to assist students in meeting their educational goals. In the event that there is a problem or complaint, students are requested to first contact the individual at the school with whom they have an issue. Additional information about the complaint process can be found in the catalog and Student Handbook. Matters that are unable to be resolved directly will be forwarded to Dr. Dorothy Germano, President, and Chief Academic Officer, for further review and hopefully resolution.

The following list is provided to assist you if you have not resolved your complaint or issue directly with Hawthorn University. You may then file a complaint with the appropriate agency in your state of residence.

Students or members of the public may also file a complaint by contacting our accreditation agency at: Distance Education Accrediting Commission 1101 17th Street, N.W., Suite 808 Washington, D.C. 20036 (202) 234-5100 http://www.deac.org.

State State Regulatory Agency
Arizona Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 3008, Phoenix, AZ 85007
602-542-5709
https://ppse.az.gov/
Arkansas Arkansas Division of Higher Education
423 Main Street, Suite 400, Little Rock, AR 72201
501-371-2000
https://www.adhe.edu/
California California Bureau for Private Postsecondary Education
P.O. Box 980818, West Sacramento, CA 95798-0818
888-370-7589
https://www.bppe.ca.gov/
Colorado The Colorado Department of Higher Education
1600 Broadway, Suite 2200, Denver, CO 80202
(303) 862-3001
https://highered.colorado.gov/
Connecticut Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 707, Hartford, CT  06103-1841
Phone:  860-947-1800
http://www.ctohe.org/
Delaware Delaware Department of Education
401 Federal Street, Suite 2, Dover, DE 19901-3639
1-302-735-4000
https://www.doe.k12.de.us/domain/226
Hawaii Hawaii Department of Commerce and Consumer Affairs
Hawaii Post-secondary Education Authorization Program
P.O. Box 541, Honolulu, Hawaii 96809
808-586-7327
http://cca.hawaii.gov/hpeap/
Idaho Idaho State Board of Education
650 West State Street, 3rd Floor, Boise, ID 83702
208-334-2270
https://boardofed.idaho.gov/
Indiana Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300, Indianapolis, IN 46204317-232-1033
https://www.in.gov/bpe/
Kentucky Kentucky Council on Postsecondary Education
100 Airport Road, Frankfort, KY 40601
502-573-1555
http://cpe.ky.gov/
Louisiana Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
https://regents.la.gov/
Maine Maine Department of Education
23 State House Station, Augusta, ME 04333-0023
207-624-6600
https://www.maine.gov/doe/home
Mississippi Mississippi Institutions of Higher Learning
3825 Ridgewood Road, Jackson, MS 39211
601-432-6198
http://www.mississippi.edu/mcca/
Missouri Missouri Department of Higher Education and Workforce Development
301 W. High Street, Jefferson City, MO 65102-1469
573-751-2361https://dhewd.mo.gov/
Nebraska Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005, Lincoln, NE 68509-5005
402-471-2847
https://ccpe.nebraska.gov/
Nevada Nevada Commission on Postsecondary Education
2800 E. St. Louis, Las Vegas, Nevada 89104
702-486-7330
http://cpe.nv.gov/
New Hampshire New Hampshire Department of Education
101 Pleasant Street, Concord, NH 03301-3860
603-271-3494
https://www.education.nh.gov/
New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza 10th Floor, Trenton, NJ 08625-0542
609-292-4310
https://www.state.nj.us/highereducation/
North Carolina The University of North Carolina System
910 Raleigh Road Chapel Hill, NC 27514
919-962-1000
https://www.northcarolina.edu/
Ohio Ohio Department of Higher Education
25 South Front Street, Columbus, OH, 43215
614-466-6000
https://www.ohiohighered.org/
South Carolina South Carolina Commission on Higher Education
1122 Lady Street Suite 300, Columbia, SC 29201
803-737-2260
https://www.che.sc.gov/
South Dakota South Dakota Secretary of State – Postsecondary Education
500 East Capitol Avenue Ste 204, Pierre, SD 57501-5070
605.773.3537
https://sdsos.gov/general-information/postsecondary-education/default.aspx
Tennessee Tennessee Higher Education Commission
312 Rosa Parks Ave, 9th Floor, Nashville, TN 37243
615-741-3605
https://www.tn.gov/thec/
Texas Texas Workforce Commission
Attn: Career Schools and Colleges Room 226T
101 E 15th Street, Austin, TX 78778-0001
512-427-6214
https://www.twc.texas.gov/partners/career-schools-colleges-resources
Vermont Vermont Agency of Education
1 National Life Drive, Davis 5, Montpelier, VT 05620-2501
802-828-1130
https://education.vermont.gov/
Virginia State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor, Richmond, VA 23219
804-225-2600
https://www.schev.edu/
Washington Washington Student Achievement Council
917 Lakeridge Way SW, Olympia, WA 98502
360-753-7800
https://wsac.wa.gov/
West Virginia West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East – Suite 700, Charleston, WV 25301
304-558-2101
http://www.wvhepc.edu/